COVID-19

COVID-19

At Market Street Residence, we are closely monitoring new developments surrounding the coronavirus (COVID-19). The health and safety of our residents, associates, and community are our top priority and we remain committed to maintaining the highest standards of safety. We are actively monitoring all public sources of information and guidance, including the CDC and the World Health Organization, to ensure that we are taking all necessary precautions. We will continue to adjust our actions as this situation evolves. Please be on the lookout for continued communication from us. You can find our letters of communication located in the “Letters to Residents, Families, and Visitors” section.

Letters to Residents, Families, and Visitors

September 17th 2020

Dear Residents, Families, and Visitors:

Today we would like to discuss the upcoming flu season and what we are doing as a company to ensure that our residents and associates receive their vaccinations.

The CDC recommends annual flu vaccination for anyone over 6 months of age. September and October are good months to go ahead and begin vaccinating for the flu. With that being said, we have asked that each of our communities arrange for a flu clinic to be held before the end of October so that all of our residents and associates have the opportunity to receive the flu vaccine if they desire. We strongly encourage that everyone be vaccinated. If you have not heard from your community regarding the flu clinic date and time, please reach out to your community directly for details.

Please rest assured that precautions we currently have in place for reducing the risk of Covid-19 will also be in place during the flu clinics. Residents, associates, and those who are giving the vaccinations will be required to wear masks, maintain 6 feet of distance while waiting for the vaccine, and sanitizing of surfaces between each resident with EPA products approved for use against Covid-19.

Symptoms of the Flu and Covid-19 are similar in many ways. Some of the common symptoms shared between the two are fever or feeling feverish/chills, cough, shortness of breath or difficulty breathing, fatigue (tiredness), sore throat, runny or stuffy nose, muscle pain or body aches, headache, and some people may have vomiting and diarrhea, though this is more common in children than adults. Other signs and symptoms of Covid-19 that are different from the flu, may include change in or loss of taste or smell.

According to the CDC, you can become sick simultaneously with both the Flu and Covid-19. They are unsure of how common this occurrence is but have said it is possible. A diagnostic test can help you determine what illness you are suffering from.

A flu vaccine will not protect you from Covid-19 but it can reduce the risk of flu illness. A flu vaccine also will not increase your chances of getting Covid-19.

If you have any other questions regarding flu season and Covid-19, you can visit https://www.cdc.gov/flu/season/faq-flu-season-2020-2021.htm for more information.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

All visitors are required to wear masks and be screened for symptoms of Covid-19 and have their temperature checked upon arrival at the community. All visitors must comply with visitation policies and procedures.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

September 10th 2020

Dear Residents, Families, and Visitors:

We hope everyone enjoyed their Labor Day this week. We want to give a very special thank you to our associates who are making a difference in the lives of our residents each and every day. Thank you to those that go above and beyond to serve and honor our mothers and fathers. We sincerely hope you felt celebrated on Monday.

This week, we should be in full swing at our Florida communities with indoor visitation. We are thrilled for you to be able to begin enjoying time once again inside of the community. If you have not been contacted by your community regarding the process for scheduling visitation, please reach out to them for details.

In South Carolina, families should have started their first outdoor visits. We know how happy each of you are to finally be able to see your loved one outside of a window visit. We will continue to keep our eye on the Department of Health and Environmental Control guidance for South Carolina and will alert you of any changes that you need to be made aware of. If you have not been contacted by your community regarding the process for scheduling outside visitation, please reach out to them for details.

For our Georgia residents and families, we have not heard of any current changes outside of the allowance we have already been given for outside visitation. We have reached out to the Georgia Department of Health to make sure there have not been any changes. We will continue to watch for any announcements for this.

For all communities, please know that if we have positive cases of Covid-19, we will have to restrict visitation until we are Covid free.

And for all visitation, you will be required to participate in a visitor screening upon arrival that includes a temperature check, wear a mask during your visit, practice hand hygiene, and maintain social distancing of 6 feet. All visits need to be scheduled thru the community concierge.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

All visitors are required to wear masks and be screened for symptoms of Covid-19 and have their temperature checked upon arrival at the community. All visitors must comply with visitation policies and procedures.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

September 2nd 2020

Dear Residents, Families, and Visitors:

We have exciting news to share! South Carolina and Florida made changes to their visitation rules yesterday. South Carolina will now be allowing outside visitation. We have submitted our visitation plan to DHEC and our two communities in South Carolina will be working to start scheduling outdoor visits as of Thursday. All residents and families should be receiving emails with the visitation plan. If you do not receive, please contact your community directly.

In Florida, we will now be allowed to begin indoor visitation along with our current outdoor visitation. We are working on our plan and you should receive this information by the end of today. If you do not receive, please contact your community directly.

For our Georgia residents and families, I have not heard of any current changes outside of the allowance we have already been given for outside visitation. I have reached out to the Georgia Department of Health to make sure there have not been any changes. We will continue to watch for any announcements for this.

For all communities, please know that if we have positive cases of Covid-19, we will have to restrict visitation until we have been Covid free for 14 days.

And for all visitation, you will be required to participate in a visitor screening upon arrival that includes a temperature check, wear a mask during your visit, practice hand hygiene, and maintain social distancing of 6 feet. All visits need to be scheduled thru the community concierge.

We hope you are as excited as we are about these changes to visitation. We know you are all ready to be able to see your loved ones and we are so excited for you to be able to do so!

Thank you to everyone for bearing with us during this challenging time.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

All visitors are required to wear masks and be screened for symptoms of Covid-19 and have their temperature checked upon arrival at the community. All visitors must comply with visitation policies and procedures.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associatesshould we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

August 27th 2020

Dear Residents, Families, and Visitors:

We would like to take the time this week to discuss quarantine versus isolation. Many people wonder what the difference is between the two. And many changes have been made to quarantine and isolation guidelines since all of this began in March. Today, we will discuss both of these items.

Quarantine separates and restricts the movement of people who were exposed to a contagious disease or might have been exposed to a contagious disease to see if they become sick.

Isolation separates sick people with a contagious disease from people who are not sick.

We quarantine residents when they are new to move in to our community or when they have left our community for an extended period such as a hospital admission or a stay with family and then return to the community. With quarantine, you are required to be separated from others for a total of 14 days.

We isolate residents who are sick with symptoms of COVID-19 or if they have tested positive for COVID-19. Isolation lasts for at least 10 days from the time the resident’s symptoms first appeared and they have been at least 24 hours without a fever without fever reducing medications and symptoms have improved. If the resident never had symptoms, they will remain in isolation for 10 days from the time of their positive test.

If a resident is in isolation, anyone entering the resident’s room will have to wear full personal protective equipment, meaning gloves, mask, goggles, and gown. A dedicated associate will be specifically assigned to that resident and will not provide any care to non-positive residents. The resident is restricted to their room.

If a resident is quarantining, associates will wear their mask when entering the resident’s room. The resident will be restricted to their room during this time.

We encourage residents to try and utilize telehealth services for medical appointments however we know this is not always possible. If a resident requires dialysis, a specialist appointment or some other medically necessary appointment, the resident will need to remain in their room under observation for 72 hours once returning from their appointment before being able to resume modified dining or modified programming options.

We have put these guidelines in place for several reasons. First and foremost, to protect you and your loved ones. But secondarily, we have put them in place in order to be compliant with CDC guidelines and state regulatory requirements. Please know that we understand these guidelines can create a hardship on you and/or your loved one and if there is anything, we can do to help make anything easier on you, please let us know.

Please continue to reach out to your state governors as well as your state regulatory board that governs over assisted living and urge them to come up with a plan for safe visitation and to begin allowing this. We will continue to reach out as well. We are ready for you to each be reunited with the ones you love.

Thank you to everyone for bearing with us during this challenging time.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting indoor visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associatesshould we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

August 19th 2020

Dear Residents, Families, and Visitors:

Today, we would like to inform you about our plans at each community for voting. These plans vary depending on what state you are in and whether or not the resident is in Assisted Living or in Memory Care.

We want you to know we understand the importance of voting and although we will not be providing outings to the polls (due to safety guidelines) as we have been able to do in previous years, we have other ways in which we can support our residents right to vote.

Assisted living residents in all states may vote by way of mailing in ballots.

Information on how to do this in Florida can be found at: https://dos.myflorida.com/elections/for-voters/voting/vote-by-mail/

Information on how to do this in Georgia can be found at: https://sos.ga.gov/admin/files/2012_Absentee_Voting_A_Guide_for_Registered_Voters.pdf

And information on how to do this in South Carolina can be found at: https://info.scvotes.sc.gov/eng/voterinquiry/VoterInformationRequest.aspx?PageMode=AbsenteeRequest

Community Program Directors can assist residents with any of their voting needs.

For our memory care residents, a diagnosis of dementia alone does not legally preclude someone from voting. However, in some states, a person who has been legally declared incompetent or incapacitated may be barred from voting.

In Florida, the state constitution states that one is not qualified to vote if adjudicated, in this or any other state, to be mentally incompetent, until the disability has been removed. Guardianship statues state that the right to vote can be removed if a person is determined to be incapacitated, but right may not be delegated to a guardian. Persons must be evaluated for voting disqualification at guardianship proceedings.

In Georgia, the state constitution states that a person adjudicated mentally incompetent cannot register, remain registered, or vote unless the disability has been removed. A person must be adjudicated mentally incompetent before the right to vote is removed. Guardianship statutes state that the appointment of a guardian is not a determination regarding the right of the ward to vote.

In South Carolina, the General Assembly shall establish disqualifications for voting by reason of mental incompetence and may provide for the removal of such disqualifications. A person is disqualified from registering or voting if mentally incompetent as adjudicated by a court of competent jurisdiction. There are not guardianship statues in South Carolina.

Please reach out to your Executive Director of your community should you have any questions about the above information.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting indoor visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associatesshould we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

August 12th 2020

Dear Residents, Families, and Visitors:

We want to inform all of you about some recent changes to the CDC guidelines related to when a healthcare worker may return to work following an infection from COVID-19.

Previously the CDC had recommended a test-based strategy in deciding when to allow an associate to return to work. They have since changed this to a symptom-based strategy. To comply with the symptom-based strategy, an associate with mild to moderate illness who are not severely immunocompromised may return to work after 10 days have passed since symptoms first appeared and at least 24 hours have passed since last fever without the use of fever-reducing medications and symptoms have improved.

Associates who are not severely immunocompromised and were asymptomatic throughout their infection may return to work when at least 10 days have passed since the date of their first positive viral diagnostic test.

For associates with severe to critical illness or who are severely immunocompromised, there should be at least 10 days and up to 20 days since the first symptoms appeared. At least 24 hours have passed since last fever without the use of fever reducing medications. Symptoms have improved. And they should consider consultation with infection control experts.

We are also utilizing this same test-based strategy to determine when residents can come out of isolation after they have tested positive for COVID-19.

Please reach out to your Executive Director of your community should you have any questions about the above information.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting indoor visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associatesshould we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

August 6th 2020

Dear Residents, Families, and Visitors:

We have thoroughly enjoyed watching all of the pictures roll in this week of outdoor visitations that have been allowed to happen at our Florida and Georgia communities. It has filled our hearts with joy to see families reunited. Make sure to take a peek at your community’s Facebook page to see any pictures of these visits.

As a reminder, here are a few guidelines that must be adhered to in order to have safe outdoor visitation:

  • Family members must be seated 6 feet away from our resident in order to adhere to social distancing guidelines.
  • Each visitor will need to complete a screening form and receive a temperature check.
  • Both family member and resident must wear a mask during the duration of the visit and there must be no physical contact.
  • Visits will be limited to 15 minutes. Our residents will be able to receive one visit per week/biweekly depending on the size of the community in order to allow for all residents to have an opportunity to visit with their loved ones.
  • Visitors will be limited to two people.
  • And all visits will be supervised by an associate. Our associates will sanitize the area used in between each visit. We do suggest that families bring their own chairs if able to minimize the area that will need to be sanitized between visits. Days and times will vary per community so please contact your community concierge for details and to schedule your visit.

Please keep in mind that should we have a positive case of COVID, we will need to cancel outdoor visitation until the community is once again testing negative.

For our residents and family members in South Carolina, we have received communication from the state that we are not allowed to begin outdoor visitation. We must remain compliant with this, however we are eagerly and persistently keeping our eye on this mandate and hoping for this to change. We will immediately notify you if any changes are made and are ready with a plan to be able to begin outside visitation as soon as we hear it is allowed.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

Here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting indoor visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associatesshould we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

July 29th 2020

Last week, we were able to start outside visitation at our Watercrest community in Newnan, Georgia. The visits went very well and we were thrilled that our residents and families were able to spend some quality time together in person.

Starting August 3rd, we will begin outside visitation at our Florida communities. Here are a few details regarding those visits:

  • Family members must be seated 6 feet away from our resident in order to adhere to social distancing guidelines.
  • Each visitor will need to complete a screening form and receive a temperature check.
  • Both family member and resident must wear a mask during the duration of the visit and there must be no physical contact.
  • Visits will be limited to 15 minutes. Our residents will be able to receive one visit per week/biweekly depending on the size of the community in order to allow for all residents to have an opportunity to visit with their loved ones.
  • Visitors will be limited to two people.
  • And all visits will be supervised by an associate. Our associates will sanitize the area used in between each visit. We do suggest that families bring their own chairs if able to minimize the area that will need to be sanitized between visits. Days and times will vary per community so please contact your community concierge for details and to schedule your visit.

We know our residents will be thrilled to start these visits. And we are excited to be able to do so. Please keep in mind that should we have a positive case of COVID, we will need to cancel outdoor visitation until the community is once again testing negative.

For our residents and family members in South Carolina, we have received communication from the state that we are not allowed to begin outdoor visitation. We must remain compliant with this, however we are eagerly and persistently keeping our eye on this mandate and hoping for this to change. We will immediately notify you if any changes are made and are ready with a plan to be able to begin outside visitation as soon as we hear it is allowed.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

July 22nd 2020

Dear Residents, Families, and Visitors:

In today’s weekly update, we would like to talk about different ways you can stay engaged with your loved ones. We know that everyone’s heart is aching to see, touch, smell, hear and spend face to face time with their loved ones. And we know the governor’s orders in the states of Florida, Georgia, and South Carolina has extended their no visitation orders. This has been extremely difficult. So today, we would like to share with you some different ways in which you can stay engaged with your loved one during this difficult time.

First, we would like to recommend window visits if this is convenient for you. This allows you to see your loved one even though you cannot touch them. With a window visit, you can talk to your loved one thru your cell phone while still being able to see their smiling face. If you would like to schedule a window visit, please reach out to your community today. Even if your loved one does not live on a ground level floor, we can arrange for them to come to a ground level window.

For some, window visits may create other challenges and may not be the best way to spend time with your loved one. If this is the case, we have several iPads and tablets in our communities and would be happy to help set up your loved one on a video call with you so that you can see each other on the screen. If you or your loved one is not experienced with technology, we are happy to help you thru this. Please give us a call and we will assist.

For others, a simple phone call may do the trick. Sometimes as children or grandchildren, we are not sure what to talk about. Here are a few conversation starters. Ask them if they have had any nicknames and if so, what they were and why they were started? Ask them what things they enjoyed doing with their family when they were young? Ask them what they like to do with their friends that brightens their day? Ask them about how they met their spouse and what made them fall in love? Ask them what their favorite holiday traditions are? Ask them where their favorite vacation spot was? Ask them if they could go anywhere right now, where would they go? Ask them what their favorite meal is and when was the last time they had it? Ask them what is the funniest thing they have ever done? These are just a few conversation starters to get you started. We are happy to provide you with others if you need them.

And last but not least, who does not enjoy reading the written word. Maybe it is an email or a letter. We can easily set up your loved one with an email address if you like. And the two of you can write back and forth to one another about your day. Send a care package to your loved one with some of their favorite things to let them know you are thinking about them. Make a video and send to us. We are happy to make sure your loved one sees it.

Most importantly, please know if there is anything, we can do to help you better engage with your loved one during this challenging time, we want to do it. Let us know and we are happy to help!

In the meantime, we will continue to hope and pray that the worst is behind us and that your loved ones will be able to be hugging you again very soon.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

July 15th 2020

Dear Residents, Families, and Visitors:

Today we want to give you a few COVID updates from the CDC. We have found the page titled Coronavirus Disease 2019 What’s New on the CDC website to be very helpful in keeping up with any changes or recommendations. If you are interested in taking a look at this, the website is https://www.cdc.gov/coronavirus/2019-ncov/whats-new-all.html.

A recent update that the CDC gave was on Tuesday, July 14th and it was regarding the recommendation for Americans to wear masks. They stated that published on July 14th by the Journal of the American Medical Association, there was science indicating and affirming that the use of cloth face coverings is a critical tool in the fight against COVID-19. There were a few studies that were discussed and the findings add to the evidence that cloth face coverings provide source control, meaning that they prevent the person wearing the mask from spreading COVID-19 to others.

Different areas around the country are making mask wearing mandatory. We are encouraging all of our associates to wear masks when outside of their home to help prevent the spread of COVID. We want to make sure that when we come to work, we are not putting our residents and co-workers at risk. Mandatory mask wearing while working within our communities has been required since early on in this battle against COVID-19.

One other recent update for health care providers was a change on July 9th, 2020 regarding the use of eye protection in addition to a facemask. For health care providers working in places located in communities with moderate to sustained SARS-CoV-2 transmission, the use of eye protection is to ensure that the health care provider’s eyes, nose, and mouth are all protected during care encounters. In our communities, if we have any residents that have tested positive for COVID, our associates are required to wear gowns, face mask, goggles or a face shield, and gloves when interacting with or providing care to that resident.

In other news, during the month of June, our communities competed against one another in who could develop the most creative new program for our residents. Market Street East Lake developed a “Home Sweet Home” program to help their residents embrace their home at their community. Market Street Viera developed “Grateful Gardeners” and had the residents bring a garden from start to finish ending with a celebration of their harvest. Watercrest Naples developed a “New Resident Introduction” program where new residents were connected with a current associate and spent time learning about one another and how to use technology as a way to connect and engage. Watercrest Newnan developed “Supercalifragilisticexpialidocious Variety Show” where residents starred in a variety of segments thru their in-house Channel 2. Palm Bay Memory Care developed “Butterflying” where the residents learned about butterflies and were able to watch caterpillars grow into full grown butterflies. And Watercrest Saint Lucie West developed “Something’s Fishy at Watercrest” where the residents made fish art, learned about fish, and then actually went fishing. They then finished up their program with their Chef preparing a “Fish Broil” for the residents. And who was the winner you might ask??? Watercrest Saint Lucie West! Congratulations!

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

July 8th 2020

Dear Residents, Families, and Visitors:

We hope you all enjoyed your Fourth of July! And we hope you enjoyed seeing some of the social distanced festivities that were offered at our communities. We have had a fun filled week. Some of the fun that we have had has included planting, tending, and harvesting our gardens. A sock hop and soda shop dance. Celebration of National Fried Chicken Day and National Flip Flop Day. Around the Phonography-listening to old vinyl records. Al’s family banner to celebrate his 90th birthday. Classic toy gifts provided by one of our loving family members for our resident enjoyment. Icebox cake made by two resident chefs. The return of Aprons and Appetizers. The residents love cooking during this engagement opportunity. Homemade pies and soups. And last but not least, Al Fresco dining to help the residents get some fresh air.

In other news and updates, we want to let our residents, families, and visitors know that the governor of Florida has extended his emergency order which includes no visitation in senior living for another 60 days. Watercrest will continue to comply with the state emergency orders and we ask for all of your support. We know this is difficult news to hear and we want you to know that our hearts, thoughts and prayers are with you.

In South Carolina, there have been no updates to the no visitation order. We will continue to monitor for any new orders or updates. Watercrest will continue to comply with the state emergency orders and again ask for your support. Our hearts, thoughts and prayers are also with you.

In Georgia, an update was provided that outdoor visitation is now being allowed as long as social distancing is in place and there is a process being followed. Please remember that outdoor visitation has to be pulled back when there are any positive cases of COVID-19 at the community. Once the community is clear of any positive cases, outdoor visitation may resume. We are so happy for our Georgia residents and families that this is now being allowed. Please reach out to your Executive Director regarding outside visitation details/plans.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

July 1st 2020

Dear Residents, Families, and Visitors:

In anticipation of the Fourth of July and the many celebrations that come along with it, we want to take the time to encourage everyone to celebrate safely. There are three helpful tips to remember to help protect you from Covid-19. First, whenever you are around people outside of those in your household make sure you wash your hands frequently. Second, remember to stand six feet apart from others. And third, wear a mask. These three things will go a long way in the protection of yourself and others.

Some other things you can do to protect yourself is to socialize outdoors as opposed to indoors. Avoid crowds. Do not travel to areas that are experiencing coronavirus outbreaks. Only visit businesses where they are requiring the use of masks and practicing social distancing. And again, remember to frequently wash your hands and do not touch your face. Carry hand sanitizer with you if you are going out. And in regards to wearing masks, make sure you are wearing a proper mask that covers both your mouth and nose.

We hope everyone is able to enjoy the day that celebrates our country’s independence but we want to keep our residents and associates safe and healthy. So please celebrate cautiously.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

June 24th 2020

Dear Residents, Families, and Visitors:

We hope all of our fathers felt honored and appreciated this past Sunday. Our communities offered a lot of different engagements for our fathers to participate in. There were cookouts, car shows, window visits, root beer float socials, beer and soup social, traveling beer and peanut carts to the resident rooms, a sock hop, and a bar-b-q and rib dinner. Thank you to all of our precious fathers out there!

We do not have any changes this week to review. So instead, we would like to take the time to thank each and every one of you for your commitment to maintaining the health and safety of our communities. To our family members and residents who are eager to see one another, we want you to know that we are eager to reunite you as well. We know how challenging this time has been. And we cannot thank you enough for your patience, commitment and support.

To our community directors and our front-line associates, we also thank you for your commitment to your residents and family members. Each and every day, you show up and give 100% of yourself to your residents and teams. Your servant leadership is in full view right now. The way we have seen you sacrifice your own health and safety as well as your families in order to come to work every day and give the best care you possibly can to our residents under these risky circumstances, is truly commendable. We thank you!

We are so proud of the cooperation and collaboration between our residents, families, and community teams. This level of team work has allowed us to keep the health and safety of everyone at the forefront of what we do. We could have never done this alone. It takes the full support of everyone. And we are so very thankful and blessed to have all of your support.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

June 17th 2020

Dear Residents, Families, and Visitors:

This week was our first week of modified programming. Modified programming means we are offering three resident engagement programs a day for groups of 10 and under. The feedback has been rolling in and it has been interesting. We have had some residents eager to attend the small groups and others more cautious and preferring to stay in their room and do individual engagement. Our Community Program Directors are trying to encourage the small engagement socializations but are also making sure to accommodate those residents who prefer to remain in the safety of their apartment. For example, one community is offering an exercise program outside for their residents to participate in but are also offering this same class by video that runs at the same time as the live class so residents can enjoy in their own rooms if preferred.

Some of the programs that have been offered are bingo groups by floor, arts and crafts, exercise, educational offerings, puzzles, Wii bowling and other games. But the Community Program Directors are most excited about their upcoming Father’s Day plans. They are offering small grill outs, small group movies, small group sock hops, and small group fishing to celebrate all of the amazing dads out there. We cannot wait to share photos from these events.

With our modified programming, we are following CDC recommendations for organizations who serve higher-risk populations and limiting our gatherings to no more than 10 people. We are taking all of the necessary precautions. Residents participating in these small groups are required to wear a mask. And cleaning with EPA approved products are taking place before and after each program. We are also making sure that residents maintain 6 feet of distance apart from one another.

In addition to our modified group programs, we will continue to offer individual engagement opportunities for all residents thru out the day. The community now has door hangers that residents can complete requesting any items they would like for individual engagement opportunities.

We know everyone is excited and eager to return to normalcy. With resuming modified dining services and now resuming modified group programming, we hope this will help our residents begin to feel a sense of normalcy in their day. Please know however that we will continue to monitor CDC guidance related to community dining and group programming and will comply with guidelines set forth.

As a reminder from last week, all of our communities have completed their baseline testing on all residents and associates and have received their results. Thank you to all of the community teams for your hard work in getting everyone tested. For communities with all negative results, we will only be doing 14-day retesting of associates. Should a resident or associate receive a positive COVID test in the future, we will provide retesting for residents and associates. Please keep in mind, this testing strategy is ever evolving and could change as well so stay tuned for any updates. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

We are following Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

June 10th 2020

Dear Residents, Families, and Visitors:

This week is the second week with our modified dining services in place. We have heard great reviews and residents are excited to be returning to the dining room. Please review our communication from last week regarding our procedures related to modified dining.

Next week we will be starting modified programming. Since the beginning of COVID-19, we have discontinued all group programming and have only been holding individual programming offerings. However, starting June 15th, we will begin modified programming and engagement offerings.

The CDC recommends for organizations who serve higher-risk populations, that you limit gatherings to no more than 10 people. We will be resuming programming with groups no larger than 10 people at a time. We will be offering these group programs 3 times a day to give our residents opportunities to begin socializing again. We will be taking all of the necessary precautions. Residents participating in these small groups will be required to wear a mask. And cleaning with EPA approved products will take place before and after each program. We will also make sure that residents maintain 6 feet of distance apart from one another.

In addition to our modified group programs, we will continue to offer individual engagement opportunities for all residents thru out the day. The community now has door hangers that residents can complete requesting any items they would like for individual engagement opportunities.

We know everyone is excited and eager to return to normalcy. With resuming modified dining services and now resuming modified group programming, we hope this will help our residents begin to feel a sense of normalcy in their day. Please know however that we will continue to monitor CDC guidance related to community dining and group programming and will comply with guidelines set forth.

As a reminder from last week, all of our communities have completed their baseline testing on all residents and associates and have received their results. Thank you to all of the community teams for your hard work in getting everyone tested. For communities with all negative results, we will only be doing 14-day retesting of associates. Should a resident or associate receive a positive COVID test in the future, we will provide retesting for residents and associates. Please keep in mind, this testing strategy is ever evolving and could change as well so stay tuned for any updates. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

We are following Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

June 4th 2020

Dear Residents, Families, and Visitors:

This week, we started our modified dining services at most of our communities. We have heard great feedback and hope that the residents are enjoying coming back to the dining room.

Because our modified dining services are so new, I want to reshare the new practices and standards that we have implemented.

The CDC has outlined that assisted living communities may now allow residents to have meals in a shared dining room, as long as the community adheres to proper social distancing. Also, it is only permissible for residents who are not positive for COVID-19, are not a person of interest regarding COVID-19, and have no signs or symptoms of COVID-19. With this guidance, along with additional instructions that we have created, we will be resuming dining services in a modified format.

The modified dining services include the following:

  • We have seating times for residents. No more than 1 or 2 residents at the same table together (there can be two if the two residents live in the same apartment together). We will be able to seat roughly 16 residents at a time while maintaining 6ft apart for social distancing.
  • We have designated an area for entering the dining room and a separate area for exiting the dining room.
  • We have a hostess available to seat the residents at their appropriate table. While waiting to be seated, residents who live in different apartments must maintain 6ft from one another. Residents should continue to wear their mask while outside of their apartment but can remove their mask once seated in the dining room. Residents must replace their mask once they have finished eating and are ready to exit the dining room.
  • We are using and disposing of paper menus.
  • We do not have a centerpiece on the dining room table.
  • There are no pre-set dining items on the table. Rolled silverware is brought to the resident at the time of their seating.
  • Associates/servers are wearing gloves and masks and also practicing social distancing.
  • We are providing banquet style dining where your salad, soup, meal and dessert arrives at the same time. This limits the amount of interaction with the servers. We are limiting the amount of interaction between the servers and the residents since the residents will not be wearing their masks while dining.
  • In the beginning, directors will assist at meal times to ensure everything goes smoothly.
  • And last but not least, we are sanitizing the dining room before and after each seating.

We know everyone is excited and eager to return to normalcy. With resuming modified dining services, we hope this will be our first step in doing so for our residents. Please know however that we will continue to monitor CDC guidance related to community dining and will comply with guidelines set forth.

In other news, all of our communities have completed their baseline testing on all residents and associates and have received their results. Thank you to all of the community teams for your hard work in getting everyone tested. For communities with all negative results, we will only be doing 14-day retesting of associates. Should a resident or associate receive a positive COVID test in the future, we will provide retesting for residents and associates. Please keep in mind, this testing strategy is ever evolving and could change as well so stay tuned for any updates. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation or group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 27th 2020

Dear Residents, Families, and Visitors:

I hope everyone had a blessed Memorial Day! Thank you to all who have served or given their life for our country to ensure our freedom. We have the highest appreciation for you and hope you felt honored on Memorial Day.

We have some important updates below in regards to dining and testing so please make sure to read thoroughly and make note of the changes.

The CDC has outlined that assisted living communities may now allow residents to have meals in a shared dining room, as long as the community adheres to proper social distancing. Also, it is only permissible for residents who are not positive for COVID-19, are not a person of interest regarding COVID-19, and have no signs or symptoms of COVID-19. With this guidance, along with additional instructions that we have created, we will be resuming dining services in a modified format.

Starting the week of June 1st, we will begin our modified dining services. These modified services will include the following:

  • We will have seating times for residents. No more than 1 or 2 residents at the same table together (there can be two if the two residents live in the same apartment together). We will be able to seat roughly 16 residents at a time while maintaining 6ft apart for social distancing.
  • We will designate an area for entering the dining room and a separate area for exiting the dining room.
  • We will have a hostess available to seat the residents at their appropriate table. While waiting to be seated, residents who live in different apartments must maintain 6ft from one another. Residents should continue to wear their mask while outside of their apartment but can remove their mask once seated in the dining room. Residents must replace their mask once they have finished eating and are ready to exit the dining room.
  • We will use and dispose of paper menus.
  • We will not have a centerpiece on the dining room table.
  • There will not be any pre-set dining items on the table. Rolled silverware will be brought to the resident at the time of their seating.
  • Associates/servers will wear gloves and masks and also practice social distancing.
  • We will do banquet style dining where your salad, soup, meal and dessert will arrive at the same time.  This will limit the amount of interaction with the servers.  We are limiting the amount of interaction between the servers and the residents since the residents will not be wearing their masks while dining.
  • In the beginning, directors will assist at meal times to ensure everything goes smoothly.
  • And last but not least, we will be sanitizing the dining room before and after each seating.

We know everyone is excited and eager to return to normalcy. With resuming modified dining services, we hope this will be our first step in doing so for our residents. Please know however that we will continue to monitor CDC guidance related to community dining and will comply with guidelines set forth.

In other news, as we mentioned last week, we have made changes to our testing strategy based on CDC guidance. By the end of this week, all of our communities will have received initial testing of all residents and associates. At this time, we have decided to change our testing guidance to be more in line with what CMS requires for nursing homes. As mentioned, we will have completed all baseline testing of residents and associates by the end of this week. Any communities that have a single positive test result will complete 14-day retesting of all individuals (associates and residents) until the entire community is testing negative. Unless a community has a positive result, we will only be doing 14-day retesting of associates. However, this strategy is ever evolving and could change as well so stay tuned for any updates. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when to resume visitation. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation or group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations.  We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way.  Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc.  And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19.  We will provide this communication by phone call and we will also send an email.  If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware.  We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 18th 2020

Dear Residents, Families, and Visitors:

We want to bring everyone up to speed on a few items we have implemented recently. First, we want you to know that we have reached out to all of our home health and hospice providers and have asked them to send us dedicated staff to our communities in order to reduce the exposure of our residents to possible COVID-19.

Second, we are working on getting any residents who are on nebulizers switched to an inhaler if it is safe to do so and not contraindicated. Nebulizers generate aerosol particles that can carry bacteria and viruses into the deep lung. Due to the fact that nebulizer therapy in patients with COVID-19 infection has the potential to transmit potentially viable COVID-19 to susceptible bystander hosts, we are working to change this treatment to an inhaler in all residents since residents can be asymptomatic and we may not know they are infected with COVID-19.

And last but not least, we are making changes to our testing strategy. If you have been following CDC guidance, then you are aware that initially, their guidance was not to test asymptomatic individuals. As time has gone on, priority for testing has changed. And most recently, on May 11th, the White House has come out and said that they believe all nursing home residents and associates should be tested for COVID-19. This is not yet a government mandate, but instead a strong recommendation. And this guideline did not specifically say assisted living, however we feel if this is a best practice and guideline being given for nursing homes, then we want to follow suit. With that being said, we have set up testing services with Capstone Healthcare.

The test we will be utilizing is a PCR test which is what is recommended for diagnosing of COVID-19. Next week, we will be testing all residents and associates at any of our communities that have not yet had testing. We will then be doing repeat testing every 14 days until guidelines point us in a different direction. We will not allow associates to return to work without having proof of the required testing. Results typically have a quick turn around and we will notify each individual regarding their results as well as notify residents, associates, and healthcare power of attorneys of any positive test results within the community. You will be hearing more this week from your community regarding consent to test. We hope you will be understanding of this new requirement and know that we have made this decision with the health and safety of our residents and associates at the top of our mind.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide notification, within 24 hours, to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 13th 2020

Dear Residents, Families, and Visitors:

This past week was a big week. We celebrated Nurses Week as well as Mother’s Day. Our communities celebrated these events in many different ways but some of those ways included a Mother’s Day Parade, treats and mimosas, pampering, and a Mother’s Day Tea. Some other fun things that happened this week was a game of Hungry Hippos, the making of derby hats, sand art, and some words of encouragement from St. Elizabeth’s Episcopal Church. Also, one of our resident’s was able to watch her son on CNBC news speaking about Coronavirus and Pharmaceuticals. She was one proud Mom! Thank you to all of the mothers and nurses that we have living or working with us. We appreciate you!

Last week, the National Guard and Florida Department of Health randomly selected one of our communities to offer testing to our residents and associates. We were grateful for this partnership and opportunity. The testing took place last Friday and went smoothly. We are extremely appreciative of the support that is being given by outside resources to our communities. We have had companies and organizations donate supplies and offer words of encouragement. We could not be more thankful.

Also last week, in Florida, it was announced on May 8th that Governor DeSantis has issued an Executive Order extending the statewide visitation prohibition for another 60 days. Currently visitation prohibition orders are still in place in South Carolina and Georgia as well. We will continue to comply with these guidelines.

As a reminder, we have updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

And as promised, we will provide immediate notification to our residents, the healthcare power of attorney, and our associates should we have anyone in our community test positive for COVID-19. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

May 6th 2020

Dear Residents, Families, and Visitors:

This week, we updated our Return to Work Guidelines based on CDC changes and recommendations. These changes to the guidelines can be found at https://www.cdc.gov/coronavirus/2019-ncov/hcp/return-to-work.html.

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed. At this time, we have not made any changes related to visitation, communal dining, and group programming but are monitoring and evaluating this daily. We will let you know as soon as we make any changes in regards to this.

We had so many things to share with you this past week on social media. We hope you enjoyed seeing pictures of our continued celebration of our healthcare heroes and our residents and associates with birthdays. We had a lot more window visitors from friends and families which always brings a smile to our faces. We had a farm bring animals for the residents to visit, we had a resident make dresses for African children, we pampered residents by doing their hair, nails, and beards, we designed spring t-shirts, we held Spiro 100 fitness classes, made flower arrangements, held a Breakfast at Tiffany’s brunch and had a Ice Cream Social all while keeping social distancing measures in place. It has been a joy to watch the bonding that is occurring between our residents and associates. This challenging time meant to distance everyone has brought them closer together.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are required to wear masks when they are not inside of their apartment.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are screening for the symptoms of COVID-19 as listed by the CDC.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 28th 2020

Dear Residents, Families, and Visitors:

We want to make you aware of a few changes that we have implemented this week. The CDC recently updated their list of symptoms to watch for related to COVID-19. These now include the following:

  • Cough
  • Shortness of breath or difficulty breathing

Or at least two of these symptoms:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

Because of this update, we will now be adding these symptoms to our screening tool that we complete upon anyone entering the community.

We will continue to take temperatures and monitor oxygen saturation levels.

The CDC is now recommending that residents in assisted living communities wear masks when they are outside of their apartments. Because of this recommendation, we have purchased additional masks that should arrive to the communities this week and we will disperse to each of our residents so they will have one to wear if they must leave their apartment.

I also want to add some additional information regarding notification to families, residents, and associates when we have someone test positive for COVID-19. As promised, we will provide immediate notification to our residents, the healthcare power of attorney, and our associates. We will provide this communication by phone call and we will also send an email. If you are the healthcare power of attorney, please make sure you notify any other family members that you want to make aware. We greatly appreciate your help with this.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We hope that you are enjoying the different pictures and stories that we are posting on social media. This past week, we celebrated resident birthdays, visited and thanked our local fire and rescue departments, celebrated our associates with “Heroes Work Here” sign, had a “Honks for Hugs” parade, participated in the Corona Sunshine Art Project, among many other things. We hope that we are keeping everyone’s spirits lifted!

As a company, we are continuing to gather information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 21st 2020

Dear Residents, Families, and Visitors:

Last week, the President unveiled guidelines for Opening Up America Again. This plan is a three phased approach based on the advice of public health experts. And each state’s Governor has the discretion to decide how to implement this plan.

For more in-depth details about the three phased plan, go to www.whitehouse.gov/openingamerica/. One important item to note is that visits to senior living communities continues to be prohibited until phase three of the plan.

As a company, we will be gathering information from each state’s Governor, the CDC, and the local health departments in order to make decisions regarding when to resume group programming and when we will open up our dining rooms for meals. Social distancing is still a vital measure in protection and prevention of contracting COVID-19. We will continue to practice and ensure that strict protocols regarding hygiene are followed.

We will continue to keep all of you in the loop every step of the way. Please continue to connect with your loved ones thru FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc. And please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 13th 2020

Dear Residents, Families, and Visitors:

We want to take the time to thank you for your patience during this difficult situation that COVID-19 has created. We know that some of the restrictions we have had to put in place to keep our residents safe have been challenging. But we want to let you know how appreciative we are of your cooperation in helping us keep everyone safe and healthy.

We want to continue to help in any way possible to keep you connected to your loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We want you to know that we are still taking the time to enjoy the beautiful weather, planting flowers, painting, celebrating birthdays, and loving our window visitors from families and friends.

Last week was Spirit Week at our communities and we enjoyed finding creative ways to energize everyone’s “spirit” while still maintaining social distancing guidelines. I hope you enjoyed some of the fun pictures we have posted on social media.

As a reminder, here are the measures we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

April 2nd 2020

Dear Residents, Families, and Visitors:

We want to give you a quick update and make sure you are aware of our continued measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

All residents are having their temperature taken at least two times daily as well as monitoring their oxygen saturation and we are watching for symptoms of cough and/or shortness of breath.

We have restricted community dining in our assisted living and are providing all residents with meal service to their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued all group engagements and outings at this time. Residents are being encouraged to participate in individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We are continuing to monitor CDC as well as national, state, and local regulatory recommendations. We participate in weekly conference calls to ensure that we have the most up to date information in regards to the COVID-19.

We will notify families if any of our residents or associates have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 23rd 2020

Dear Residents, Families, and Visitors:

We want to make you aware of the measures that we have put in place to care for our residents in a safe and healthy environment.

We are currently restricting visitors to our community with the following exceptions:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end of life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

The people in the above exceptions will be required to wash their hands upon entering the community, complete a COVID-19 screening tool, have their temperature taken, and will be required to wear a mask during their time inside of our community.

All community associates are currently required to wear masks during their shift and to wear gloves while providing direct care to residents. If there are respiratory symptoms of unknown cause or a suspected or confirmed case of COVID-19, associates are required to wear a mask, face shield, gown, and gloves.

Please understand that there is a current shortage nationwide of personal protective equipment such as masks, gloves, gowns, and face shields. The states are working vigorously to assist all healthcare providers with obtaining the personal protective equipment that they need.

We have restricted community dining in our assisted living and are encouraging all residents to receive meal service in their rooms. In memory care, we are spreading our residents out to create social distancing during meal time.

We have discontinued large group engagements and outings at this time. Residents are being encouraged to participate in activities in small groups while distancing themselves or individual activities.

We know that during this strict no visitation time, that it is difficult on families, residents and loved ones. We are encouraging and supporting the use of FaceTime, Google Duo, Skype, Facebook Video Chat, Sagely, etc to help you stay in contact. Please feel free to contact our community at any time with questions or concerns. We want to do anything we can to help you feel more at ease during this time.

We are also making sure that our environment remains clean during this time by cleaning all high-touch surfaces multiple times a day with EPA approved products used to fight against SARS-CoV 2, the novel coronavirus that causes the disease COVID-19.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 16th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. We are tightening the temporary restrictions for all individuals entering our communities. For the next 30 days, all individuals will be prohibited from entering our communities with the following limited exceptions.

The following limited exceptions will apply:

  • Family members and friends during end-of-life situations
  • Hospice or palliative care workers caring for residents in end-of-life situations
  • Any individual providing necessary health care to a resident
  • Community associates
  • Community residents
  • Representatives of the state and federal government seeking entry as part of their official duties
  • Law enforcement officers and any emergency medical personnel

Further, any of these individuals seeking entry into the community under a limited exception will not be allowed if they meet any of the screening criteria below:

  • Any person infected with COVID-19 who has not had two consecutive negative test results separated by 24 hours
  • Any person showing, presenting signs or symptoms of, disclosing the presence of a respiratory infection, including cough, fever, shortness of breath, or sore throat
  • Any person who has been in contact with any person known to be infected with COVID-19 or a close contact of someone known to be infected with COVID-19 within the past 14 days
  • Any person who traveled through any airport within the past 14 days
  • Any person who traveled on a cruise ship within the last 14 days

We will also be discouraging residents from leaving our community. Residents returning to the community will be screened for the above criteria before being allowed to re-enter.

Understanding the importance of keeping in contact with your loved ones during this time, we highly encourage and support the use of FaceTime, Google Duo, Skype, Facebook Video Chat, etc to help you stay in contact.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

March 12th 2020

Dear Residents, Families, and Visitors:

We understand that some may be concerned about the spread of COVID-19 (Coronavirus) and how it may impact your loved ones in our communities. Ensuring residents are cared for in a safe and healthy environment is our greatest concern. At this time, we do not have any cases of COVID-19 in our communities. The Centers for Disease Control and Prevention (CDC) and the state’s Surgeon General have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our buildings. Below are some examples of how you can help protect the residents, as well as prevent the spread of the virus throughout the community.

In an effort to protect our residents and staff from COVID-19, we are asking that families and visitors not enter/visit the community if the following pertains to you:

  • If you are experiencing any symptoms of respiratory illness. Symptoms include: cough, fever, sore throat, runny nose, and/or shortness of breath
  • Any person who has been in close contact with a person infected with COVID-19 is prohibited from visiting the community for 14 days from their last interaction with the infected individual
  • Any person infected with COVID-19 is prohibited from visiting the community until they have had two consecutive negative test results separated by at least 24 hours
  • Any person who has traveled internationally or on a cruise ship is prohibited from visiting the community for 14 days after returning to the US
  • Pet visits are temporarily suspended as a preventative measure

Upon arrival at our community, please check-in with the Concierge Desk who will request that you answer a brief questionnaire, and if needed we will take your temperature and provide you with proper Coronavirus education. The Concierge Desk will be open during visiting hours from 7am to 7pm, seven days a week, and we appreciate limiting your visit to these designated hours. If you wish to arrive outside the regular visiting hours, please call the Executive Director to advise of your visit and we will schedule a screening upon your arrival.

We will notify families if any of our residents or staff have been diagnosed with COVID-19. Should you have any questions, please feel free to contact your community’s Executive Director.

We thank you for your cooperation and for allowing us To Welcome, To Care, and To Serve our residents.

Additional Resources: